Refunds and ExchangesIf you are not satisfied with your purchase for any reason, please contact us by email or phone. You may request a return or exchange within 30 days of receiving of the product. Personalized or other customized product may not be returned for refund or exchange under any circumstances unless stated otherwise during time of purchase.
No returns or exchanges will be made for pieces bought through secondary marketplaces such as Poshmark or eBay. Original receipt required for valid returns. Damaged items will be fully refunded including shipping costs. All items must be received by Bonum Handcraft before a refund or exchange will be made. All shipping charges on exchanged or non-damaged items will be paid by the buyer. |
ShippingBusiness days are Monday through Friday, excluding holidays. All orders will be shipped on business days via USPS Priority Mail within 48 hours of purchase.
For international shipping rates, please email us before purchase for a price quote. A separate shipping rate with the quoted price will be added to your order. |